ActiveSaaSCustomer Support
HelpNest Support
By Brightline Service Labs
Contact for pricing
TypeSaaS
PlatformsWeb, iOS, Android
PricingContact for pricing
Free trialNo
DeploymentCloud
Version6.0
First released2018
Best forCustomer service teams
Developer locationNewport, UK
HelpNest gives customer service teams one place to manage email, web forms and live chat. Routing rules, saved replies and service targets help teams respond consistently as demand grows.
Features
- Shared team inbox
- Live chat
- Knowledge base
- Routing and automation
- SLA tracking
- Customer satisfaction surveys
Integrations
ShopifySlackMicrosoft TeamsSalesforceJira
System requirements
A current web browser. Mobile applications require iOS 16 or Android 11.
Support
Named customer success contact, implementation assistance and 24/5 technical support.
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